Customer Loyalty Management Service

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Customer Rewards with flexible CRM rules

Solution leverages powerful features of Dynamics CRM 365 to provide effective customer data management and flexibility in rule definitions for the loyalty programs. Industries today are looking for solutions which can engage the customers and also understand their buying patterns. Some of the key drivers for Reward Management System:

  • Unavailability of client data
  • Need for Integrable customer facing channels
  • Need to deliver targeted reward programs and personalized rewards.
  • Effective customer data management and flexibility in rule definitions
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Key Features

Reward Program Management

Strategic process of designing, implementing, and optimizing customer reward initiatives to foster repeat business and long-term engagement.

  • Reward Structures: Points, tiers, discounts, or exclusive benefits
  • Allows Member enrolment for relevant program for a rewarding customer journey
  • Automatic transition between the tiers enables upgradation or downgradation of a member's tier based on predefined criteria—such as points earned, purchases made, or engagement levels—without manual intervention

Comprehensive Dashboard

Customizable, role-based dashboards that display critical KPIs, charts, and reports, allowing users to track performance, identify trends, and make data-driven decisions

  • Graphical reports that provide a daily snapshot of quotes, opportunities and contracts.
  • Drilling down is a simple click that brings up detailed item specific information.

Powerful Administration

  • Configurable Rule engine to define condition and action driven rules for varied reward programs by the reward admin
  • A Workflow Configurator that provides powerful controls
  • A Pricing Configurator that enforces pricing policies
  • Rule based accrual and redemption of reward points depending on tier and enrolled reward program

Benefits for your business

Improved ROI

Structured marketing effort rewards the customer which encourages more and more loyal buying behavior.

Reduced Cost

This framework is built on top of Microsoft Dynamics CRM online, which is a cloud based solution with lower cost of CAL per user

Faster Turnaround to Market

Prebuilt solutions save time on development and testing, with a flexible rule engine adaptable to diverse business scenarios.

Automation and Workflow Efficiency

All of the data is stored in one place. Automates routine tasks, saving time and reducing errors.

Cost to Profit Center Shift

Loyalty programs evolve to profit centers, increasing complexity in partner and billing management.

Enhanced Collaboration

Shared data and communication tools enable cross-team collaboration
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Ready to talk?

We are committed to excellence and dedicated to delivering quality service. Wondering how we can help? We provide tailored solutions with a focus on efficiency, flexibility, and results.

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